Shopping or Booking with Dartmoor Nordic Walking
Orders or bookings may be placed via this site and paid for using a credit or debit card or a PayPal account. Payment must be made at the time of placing your booking or order.
Once payment has been received, I will endeavour to confirm your order or booking as soon as possible – usually within 1 or 2 working days.
I supply most products on a “click-and-collect” basis. On receipt of your order, I will contact you to arrange collection – either from Sticklepath Stores, near Okehampton, Devon or when you join one of my walks.
Prices quoted on the website for postal delivery are for delivery by Royal Mail or courier service, and items will normally be with you within 2 to 3 working days of dispatch. Please note that I only ship products to locations within the UK.
Please ensure that you provide accurate contact and delivery details. We cannot accept liability for any failed or late deliveries due to being provided with incorrect details, or for damage caused to goods whilst in transit.
Cancellations, Returns, Refunds
For equipment orders, if you change your mind you may cancel your order within 14 days of receiving the items. Products can only be returned if they are unopened and undamaged. A refund will be only issued if the products are received by me and are in a good condition.
Whereas every effort is made to supply high quality goods as shown, if the goods are faulty or different to your order, I will replace them or refund the full amount. For any claim to be accepted, I must be notified within 3 days of you receiving the items.
In the unlikely event that I am unable to fulfil your order, I will refund the full amount of any payment you have made for the order, as soon as possible and in all cases within seven days.
For walk, course or taster session bookings, refunds will only be given for walks or sessions cancelled by Dartmoor Nordic Walking. In other situations, a credit may be available, depending on the circumstances.
Nothing contained within these Terms and Conditions affects your statutory rights as a consumer.
Whilst every effort has been made to ensure that the information contained in this website is correct, I cannot be held responsible for any errors that may occur. I reserve the right to modify or discontinue products or change prices without prior notice.
By placing an order or making a booking through this site you are agreeing to accept these terms and conditions.